A2019 - AARI for Desktop - Create ServiceNow Incident

Using AARI (Automation Anywhere Robotics Interface), this bot creates an incident in the ServiceNow service management system. The bot displays a form that the end-user fills out and the bot creates a ticket.

Meet AARI - Your digital assistant at work

Top Benefits

  • Automate creation of ServiceNow Incidents
  • Easy to use form
  • Business friendly access via AARI for Desktop

Tasks

  • Create ServiceNow Incident via AARI for Desktop

Using AARI (Automation Anywhere Robotics Interface), this bot creates an incident in the ServiceNow service management system. The bot displays a form that the end-user fills out and the bot creates a ticket.

* The bot displays a form that the end-user fills out to create ServiceNow Incident
* The form takes in the ServiceNow URL, username and password, and other essential information to fill out the ticket
* Bot makes a REST API call to create the ServiceNow Incident with the above information
* The form provides you with the Incident number once it has created the ticket

Meet AARI - Your digital assistant at work

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
November 5, 2020
First Published
October 21, 2020
Enterprise Version
A2019
ReadMe
ReadMe
Support

See the Bot in Action

Form without inputs
Form with inputs
Form with incident number as the output
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Form without inputs
Form with inputs
Form with incident number as the output

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • ServiceNow URL (https://dev57378.service-now.com/)
  • ServiceNow Username and Password
  • Description, Comments, Urgency and State