Avaya Application Enablement Services Automation

Tasks

• Read configuration file, store data into user created variable
• Create folder structure, copy report Excel sheet into output folder
• Launch Avaya AES webpage, login, go to list all users, service controller, AE services, and service summary options
• Read and fetch respected reports into CSV file, logout
• Open report Excel sheet, insert fetched data from CSV file, save and close sheet
• Send AES report Excel sheet to configured email address

Avaya Application Enablement Services Automation bot is extremely beneficial for the contact center domain where periodic system checks are typically performed manually. The Bot will check all list users, service controller statuses such as ASAI Link Manage, DMCC Service, CVLAN Service, DLG Service, Transport Layer Service, TSAPI Service, AE services status, and services summary. All these critical services will be monitor by the Bot in a systematic manner using predefined steps, just like a human but without any error and misses.
Once the checking and monitoring activity is completed, the Bot will generate a consolidated report for all the services and mail it to the respective email ID/manager as defined by the user in a structured CSV/Excel format.

Apart from listed services, the Bot can also be used on other features available in the Avaya AES such as adding user, change the user password, pinging status between AES and other servers, trace route status from the AES and other servers, modify default user details, edit configured services, add login ID, lock login ID, Modify login ID, remove login ID, list all CTI users, list devices, download audit, error, Syslog, status controller summary, CVLAN, DLG, DMCC, Switch conn, TSAPI service summary, TSAPI link status, CA certificate, default certificate expiry status, etc.