- Read configuration file, store data into user created variable
- Create folder structure, copy report Excel sheet into output folder
- Launch Avaya AES webpage, login, go to list all users, service controller, AE services, and service summary options
- Read and fetch respected reports into CSV file, logout
- Open report Excel sheet, insert fetched data from CSV file, save and close sheet
- Send AES report Excel sheet to configured email address
Avaya Application Enablement Services Automation bot is extremely beneficial for the contact center domain where periodic system checks are typically performed manually. The Bot will check all list users, service controller statuses such as ASAI Link Manage, DMCC Service, CVLAN Service, DLG Service, Transport Layer Service, TSAPI Service, AE services status, and services summary. All these critical services will be monitor by the Bot in a systematic manner using predefined steps, just like a human but without any error and misses.
Once the checking and monitoring activity is completed, the Bot will generate a consolidated report for all the services and mail it to the respective email ID/manager as defined by the user in a structured CSV/Excel format.
Apart from listed services, the Bot can also be used on other features available in the Avaya AES such as adding user, change the user password, pinging status between AES and other servers, trace route status from the AES and other servers, modify default user details, edit configured services, add login ID, lock login ID, Modify login ID, remove login ID, list all CTI users, list devices, download audit, error, Syslog, status controller summary, CVLAN, DLG, DMCC, Switch conn, TSAPI service summary, TSAPI link status, CA certificate, default certificate expiry status, etc.
- Bot Security Program
- Business Process
- Customer Service & SupportInformation TechnologyOperations
- Automation Type
- Last Updated
- December 3, 2020
- First Published
- December 3, 2020
- Enterprise Version
See the Bot in Action
Download the Bot and follow the instructions to install it in your AAE Control Room.
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
That's it - now the Bot is ready to get going!
Requirements and Inputs
- Avaya AES 6.3.3.x or higher
- Avaya Provided Linux OS 5.10+ or Redhat Linux OS 5.10+
- Microsoft Excel 2013 or 2016
- Avaya AES user credential