Avaya Experience Portal Checklist
This Avaya Experience Portal checklist bot is extremely beneficial for the contact center, where it checks EPM, MPP, and telephony ports mode and state status
Top Benefits
- Continues monitoring without human involment
- Fast and efficient
- Easy to use and seamless integrate with existing setup
- Less chances of service impact
Tasks
- Read configuration file, store data into user created variable
- Create folder structure, copy report excel sheet into output folder
- Launch AEP, login, go to EPM, MPP, port distribution option and fetch required details, logout
- Open report Excel sheet, insert fetched mode and state details, save and close sheet
- Send final report Excel sheet to configured email address
Avaya Experience Portal checklist bot is extremely beneficial for the contact center domain where daily service checks like EPM services, MPP services, and telephony ports mode and state status are typically performed manually. With the help of this bot, the entire process will be automated without any human involvement. The bot can be scheduled to run as per business requirement on predefined intervals which can be hourly/daily/weekly or any desired interval and at the end of the execution, a detailed report will be sent to the respective email id as defined by the user in a structured CSV/Excel format.
$100 USD per bot
Annual Subscription
- Bot Security Program
-
Level 1
- Applications
-
- Business Process
- Customer Service & SupportInformation TechnologyRPA Development
- Category
- ProductivitySecurity
- Vendor
- Automation Type
- Bot
- Last Updated
- December 3, 2020
- First Published
- December 3, 2020
- Platform
- 11.3.3
- ReadMe
- ReadMe
- Support
-
- VIS Global Pty Ltd
- Mon, Tue, Wed, Thu, Fri 9:00-17:00 UTC+0
- +61431281807
- vikul.furia@visglobal.com.au
- Bot Store FAQs
See the Bot in Action
Setup Process
Install
Download the Bot and follow the instructions to install it in your AAE Control Room.
Configure
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
Run
That's it - now the Bot is ready to get going!
Requirements and Inputs
- Avaya Experience Portal 7.2.x with patch 7.2.3
- Avaya Provided Linux OS 6.8+ or Redhat Linux OS 6.8+
- Microsoft Excel 2013 or 2016
- Configuration.txt
- AvayaAEPReports.xlsx