Avaya Experience Portal Checklist

This Avaya Experience Portal checklist bot is extremely beneficial for the contact center, where it checks EPM, MPP, and telephony ports mode and state status

Top Benefits

  • Continues monitoring without human involment
  • Fast and efficient
  • Easy to use and seamless integrate with existing setup
  • Less chances of service impact

Tasks

  • Read configuration file, store data into user created variable
  • Create folder structure, copy report excel sheet into output folder
  • Launch AEP, login, go to EPM, MPP, port distribution option and fetch required details, logout
  • Open report Excel sheet, insert fetched mode and state details, save and close sheet
  • Send final report Excel sheet to configured email address

Avaya Experience Portal checklist bot is extremely beneficial for the contact center domain where daily service checks like EPM services, MPP services, and telephony ports mode and state status are typically performed manually. With the help of this bot, the entire process will be automated without any human involvement. The bot can be scheduled to run as per business requirement on predefined intervals which can be hourly/daily/weekly or any desired interval and at the end of the execution, a detailed report will be sent to the respective email id as defined by the user in a structured CSV/Excel format.

Buy Now

$100 USD per bot
Annual Subscription

Free 30-Day Trial

Request quote for more purchase options

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
December 3, 2020
First Published
December 3, 2020
Enterprise Version
11.3.3
ReadMe
ReadMe
Support

See the Bot in Action

Avaya Experience Portal
Bot source code
Report Excel sheet
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Avaya Experience Portal
Bot source code
Report Excel sheet

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Avaya Experience Portal 7.2.x with patch 7.2.3
  • Avaya Provided Linux OS 6.8+ or Redhat Linux OS 6.8+
  • Microsoft Excel 2013 or 2016
  • Configuration.txt
  • AvayaAEPReports.xlsx