Avaya Experience Portal Health Checkup

This bot is extremely beneficial and useful to automate PM activity for the EPM and MPP systems and generate reports

Top Benefits

  • Fast and efficient processing whenever you need
  • Perform error prone preventive maintenance activity
  • Get all required details in a single consolidated Excel report
  • Quick and seamless Integration with existing setup
  • 100% accurate

Tasks

  • Read configuration file, store data into user created variable
  • Create folder structure, copy report Excel sheet into output folder
  • Launch AEP, login, fetch respective details, logout from AEP
  • Open putty, login with EPM server CLI details, execute commands, save session details into CSV file and exit
  • Perform above steps for the MPP server as well and save session details into CSV file
  • Open report Excel sheet, insert all the required data after fetching details from the putty session and Avaya portal
  • Save, close Excel and send report Excel sheet to configured email address

The Avaya Experience Portal health checkup bot is extremely beneficial for the contact center domain where the bot can perform preventive maintenance activity (health checkup) for the EPM, MPP servers and create consolidated reports. With the help of this bot, the entire process will be automated without any human involvement. The bot can be scheduled to run as per business requirement on predefined intervals which can be hourly/ daily/weekly or any desired interval and at the end of the execution a detailed report will be sent to the respective email id as defined by the user in a structured CSV/Excel format
Please find below a list of details which bot will be monitoring;
-EPM server status
-EPM service status
-MPP server status
-MPP service status
-EPM CPU utilization
-EPM RAM utilization
-EPM HDD utilization
-EPM server uptime
-MPP CPU utilization
-MPP RAM utilization
-MPP HDD utilization
-MPP server uptime
-MPP port distribution details
-Aux EPM pinging status
-CM server pinging status
-SM server pinging status
-IVR server pinging status
-SMGR server pinging status
-Database server pinging status

Buy Now

$500 USD per bot
Annual Subscription

Free 30-Day Trial

Request quote for more purchase options

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
December 3, 2020
First Published
December 3, 2020
Enterprise Version
11.3.3
ReadMe
ReadMe
Support

See the Bot in Action

Avaya Experience Portal snap
Putty interface snap
Source code snap
Report Excel sheet snap1
Report Excel sheet snap2
Report Excel sheet snap3
PREV NEXT
Avaya Experience Portal snap
Putty interface snap
Source code snap
Report Excel sheet snap1
Report Excel sheet snap2
Report Excel sheet snap3

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Avaya Experience Portal 7.2.0 with patch 7.2.3
  • Avaya Provided Linux OS 6.8+ or Redhat Linux OS 6.8+
  • Microsoft Excel 2013 or 2016
  • Putty
  • Configuration.txt
  • AvayaAEPHealthCheckupReports.xlsx