- Read configuration file, store data into user created variable
- Create folder structure, delete existing files, copy report Excel sheet into output folder
- Open report Excel sheet, launch Avaya SBC webpage, login, go to dashboard, device & incident management
- Go to diagnostics, users, sip summary, alarms and syslogs options
- Read, fetch respected reports in CSV format and logout
- Insert fetched data from CSV file, save and close sheet
- Send consolidated report Excel sheet to configured email address
Avaya SBC monitoring bot is extremely beneficial for the contact center where daily SBC and EMS servers, related services, active alarms, recent incidents, SIP statistics, system logs, and diagnostics are typically performed manually. With the help of this bot, all processes will be automated without any human involvement.
The bot can be scheduled to run as per business requirement on predefined intervals which can be hourly/ daily/ weekly or any desired time and at the end of the execution, a consolidated detailed report will be attached and send to the respective configured email id.
Apart from the listed SBC dashboard, device management, incident management, diagnostics, user details, SIP summary, active alarms, system logs status, and reports. The bot can also perform real-time monitoring of server status, user registration status, download audit log, backup & restore, etc.
- Bot Security Program
- Business Process
- Customer Service & SupportInformation Technology
- Automation Type
- Last Updated
- January 5, 2021
- First Published
- January 5, 2021
- Enterprise Version
See the Bot in Action
Download the Bot and follow the instructions to install it in your AAE Control Room.
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
That's it - now the Bot is ready to get going!
Requirements and Inputs
- Avaya SBC 8.0.x
- Avaya provided Linux OS 7.x
- Microsoft Excel 2013 or 2016
- Avaya SBC admin user credential