Cisco Unified Contact Center Administration Bot

This bot will be useful for Cisco Unified Contact Center where it can monitor CUCCX and generate complete reports

Top Benefits

  • Guidelines & easy to modify the code
  • Quick & seamless integration
  • Can be integrated with other processes
  • Easy to use
  • Highly accuracy & continuously learning

Tasks

  • Read configuration file and store data to user created variables
  • Create folder structure, delete all files downloaded during last run and copy report excel sheet to output folder
  • Open report Excel sheet, launch CUCCX webpage and login
  • Go to Nodes, service activation and control center options to capture details
  • Also captures details from server and license management options, and logout
  • Populate fetched data from CSV files to report excel file, save and close sheet
  • Send report Excel sheet to configured email address

This bot will be useful to automate monitoring of the Cisco Unified Contact Center system, related services, and generate complete reports. Hence with the help of this bot, the entire process can be automated without any human involvement.

The bot can be scheduled to run as per business requirements on predefined intervals which can be hourly/daily/weekly or any desired time and at the end of the execution, a consolidated detailed report will be attached and send to the respective configured email ID.

Apart from listed, we can also automate the Cisco Unified Contact Center related processes, such as administration related tasks, user management, application and server related tasks, etc.

Buy Now

$500 USD per bot
Annual Subscription

Free 30-Day Trial

Request quote for more purchase options

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
July 29, 2021
First Published
June 18, 2021
Platform
11.3.3
ReadMe
ReadMe
Support

See the Bot in Action

CUCCX Web Portal
Configuration file
Report excel sheet
Bot Code
PREV NEXT
CUCCX Web Portal
Configuration file
Report excel sheet
Bot Code

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Cisco unified contact center express 12.5.x
  • Microsoft Excel 2013 or 2016
  • Cisco Unified CCX administrator License
  • Cisco Unified CCX administrator web portal user credential
  • CiscoContactCenterAdministrationReports.xlsx
  • Configuration.txt