- Read and validate accord forms from outlook
- Validate the insurance policy number
- Populate the information in Guidewire application
- Submit the data to Guidewire application
Zensar has developed a bot on the Automation Anywhere RPA platform which streamlines the intake of data to set up a claim in an insurer's proprietary claims system or on industry core processing applications such as Guidewire.
Automation Anywhere bot reads emails and extracts the content. Advances in Natural Language Processing (NLP) make it possible for AI solutions to read the conversational style of emails and extract the relevant information. The data is then automatically inputted into the claims system which reduces the amount of manual work needed to update the claim ﬁle by over 70%.
Managing the requests and the time spent by operations teams reviewing, processing, and responding to them in a quick session with the bot results in a 70-80 % reduction in Average Handling Time (AHT). The diagram below illustrates steps in the end-to-end process which could be automated to streamline the claims’ lifecycle.
- Bot Security Program
- Business Process
- Information Technology
- Artificial IntelligenceBanking and Financial Services
- Automation Type
- Last Updated
- January 28, 2021
- First Published
- June 18, 2020
- Enterprise Version
See the Bot in Action
Download the Bot and follow the instructions to install it in your AAE Control Room.
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
That's it - now the Bot is ready to get going!
Requirements and Inputs
- Accord Form
- Guidewire Application