First Notice of Loss - Insurance

Zensar has developed a bot which streamlines the intake of data to set up a claim in an insurer's proprietary claims system using Guidewire

Top Benefits

  • Accuracy - 100%
  • Productity Improvement - 70%
  • AHT reduced by 70%

Tasks

  • Read and validate Accord Forms from outlook
  • Validate the insurance policy number
  • Populate the information in Guidewire Application
  • Submit the data to Guidewire Application

Zensar has developed a bot on the Automation Anywhere RPA platform which streamlines the intake of data to set up a claim in an insurer's proprietary claims system or on industry core processing applications such as Guidewire.
Automation Anywhere bot reads emails and extracts the content. Advances in Natural Language Processing (NLP) make it possible for AI solutions to read the conversational style of emails and extract the relevant information. The data is then automatically inputted into the claims system which reduces the amount of manual work needed to update the claim file by over 70%.
Managing the requests and the time spent by operations teams reviewing, processing, and responding to them in a quick session with the bot results in a 70-80 % reduction in Average Handling Time (AHT). The diagram below illustrates steps in the end-to-end process which could be automated to streamline the claims’ lifecycle.

Start 30-Day Free Trial

$3000 USD per bot
Annual Subscription

Request quote for more purchase options

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
June 19, 2020
First Published
June 18, 2020
Enterprise Version
11.3.3
Support

See the Bot in Action

New Claim Validation
Creating a Claim
Claim submission
PREV NEXT
New Claim Validation
Creating a Claim
Claim submission

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Accord Form
  • Outlook
  • Guidewire Application
  • Excel