- Alert user by mail when ticket is assigned
- Bot will automatically set status to open and close
- Bot will perform actions according to email
Freshworks is a ticketing tool that resolves customer's issues based on a ticketing mechanism.
Once a customer raises a support ticket in the Freshworks tool, the bot
will automatically read mails from assigned persons and solve the issues.
For business in which customer support services are vital, it needs a lot of human resources and
This bot helps us to give better services with minimal human support and time.
This bot helps us to automate the manual activity of ticket supporting and provides us the best
- Bot Security Program
- Business Process
- Customer Service & SupportInformation Technology
- Cognitive AutomationProductivityUtility
- Automation Type
- Last Updated
- October 26, 2020
- First Published
- October 1, 2020
- Enterprise Version
See the Bot in Action
Download the Bot and follow the instructions to install it in your AAE Control Room.
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
That's it - now the Bot is ready to get going!
Requirements and Inputs
- Freshwork subscription
- Credential Vault
- Address the issues in freshwork tool in precise manner