ITSM Tool Automation (Freshworks)

Freshworks is a ticketing tool that resolves customer issues according to issues raised by the customer.

Top Benefits

  • It helps us to reduce the cost of technical and business service
  • Bot helps us to automate the manual activity of ticket supporting and provides us the best solution
  • Automate end to end processes of support ticket
  • Bot helps to reduce human resources
  • Bot helps us to give better services with minimal human support and time

Tasks

  • Alert user by mail when ticket is assigned
  • Bot will automatically set status to open and close
  • Bot will perform actions according to email

Freshworks is a ticketing tool that resolves customer's issues based on a ticketing mechanism.
Once a customer raises a support ticket in the Freshworks tool, the bot
will automatically read mails from assigned persons and solve the issues.
For business in which customer support services are vital, it needs a lot of human resources and
time.
This bot helps us to give better services with minimal human support and time.
This bot helps us to automate the manual activity of ticket supporting and provides us the best

Buy Now

$50 USD per bot
Annual Subscription

Free 30-Day Trial

Request quote for more purchase options

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
October 26, 2020
First Published
October 1, 2020
Enterprise Version
11.3.3
ReadMe
ReadMe
Support

See the Bot in Action

Raising_Incidence
MailTo_ticket assigned person
Bot_performing Actions
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Raising_Incidence
MailTo_ticket assigned person
Bot_performing Actions

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Freshwork subscription
  • Credential Vault
  • Address the issues in freshwork tool in precise manner