Manage Tickets, Users & Orgs in Zendesk

Automate the management of Tickets, Users & Organizations in Zendesk

Top Benefits

  • Provides single/bulk operations to create, update, delete and view tickets, users and organizations in Zendesk.
  • Provides the flexibility to enter data into Zendesk using the different input files for each operation.
  • Supports different authorization levels for admins and agents.
  • Supports role-based access to perform different operations in Zendesk.

Tasks

  • Integrates with Zendesk API to automate single/bulk operations.
  • Performs single/bulk operations to create, update, delete and view tickets, users and organizations in Zendesk.
  • Supports CRUD operations based on different authentication levels.
  • Input (template) files are provided to enter the data with ease.

This Bot is used to create, update, delete, and view various tickets, users & organizations in Zendesk suite. It supports both single as well as bulk operations. For single operations, it takes input data from a variable in the Automation Anywhere client and performs the required tasks - showing a response as a result of the operation. In case of bulk operations, it takes data from an input spreadsheet and generates its output into an output spreadsheet along with any details related to the result of the execution.

The activities performed by the bot in Zendesk are as follows:

  • Checks for the user role and license is checked before performing any operations
  • Reads data from the input Excel spreadsheet determined by request type
  • Integrates with Zendesk support API and sends the input data
  • Executes the request in the Zendesk suite
  • Retrieves and persists responses in an output Excel spreadsheet

Use cases:

  • Automates single/bulk creation of tickets, users, and organizations with predefined set of fields based on user roles.
  • Automates single/bulk update of tickets, users, and organizations with predefined set of fields based on user roles.
  • Automates single/bulk retrieval of tickets, users, and organizations with predefined set of fields based on user roles.
  • Automates single/bulk deletion of tickets, users, and organizations with predefined set of fields based on user roles.

Refer to the “Zendesk Utility-AppPerfect Corporation- Readme” for detailed information on setup, configuration, and usage of the bot.

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In your Control Room, use the ‘Import’ button to load the downloaded file into your Automations.

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Bot Security Program
Level 3
Applications
Business Process
Category
Downloads
20
Vendor
Automation Type
Bot
Last Updated
November 25, 2020
First Published
November 20, 2019
Platform
11.3.3
ReadMe
ReadMe
End User License Agreement
EULA
Support

Bot Security

Level 3
  • Includes Level 1 and Level 2 requirements.
  • The security vendor provided Static Application Security Testing and a Threat Model analysis of the bot.
  • The security vendor provided evidence of remediation of any critical issues to Bot Store, and produced a strategic remediation plan for any unaddressed issues to bot developer.

Security Reports for "Manage Tickets, Users & Orgs in Zendesk"

Bot Security Program

Automation Anywhere Bot Security is the RPA industry’s first of its kind bot security framework. In partnership with cyber security experts, Bot Security encompasses four (4) progressive levels of security designation. All bots including those built in-house or procured from Bot Store, can now be deployed reliably with secure bot development practices in alignment with prevailing Confidentiality, Integrity, and Availability (CIA) cybersecurity principles and best practices. View full Bot Security details.

See the Bot in Action

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Output
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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Automation Anywhere Enterprise v11.3.3 or above
  • Zendesk account
  • Input Excel(.xlsx) files

About Bot Store

Automation Anywhere's Bot Store accelerates your robotic process automation initiatives by offering pre-built automations and plug-and-play integrations, so that complex business processes can be automated in days.

Bot Store