Perform Various ServiceNow Bulk Operations

The ServiceNow bot is used to create, update, delete and view incidents, problems & changes in configured ServiceNow instance.

Top Benefits

  • Speeds up the process of incident management by automating bulk creation, updation, retrieval and deletion operations.
  • Speeds up the process of problem management by automating bulk creation, updation, retrieval and deletion operations.
  • Speeds up the process of change management by automating bulk creation, updation, retrieval and deletion operations.
  • Provides flexibility to enter data for any valid incident attribute in the configured ServiceNow instance.
  • Supports multiple data input formats for bulk creation & update operations.

Tasks

  • Integrates with ServiceNow API to automate bulk incident, problem & change management.
  • Supports incident/change/problem creation and updation with predefined set of fields and JSON data input.
  • Performs update, retrieval and deletion of incidents by Incident Number and Incident system id.
  • Creates Analytics dashboard depicting the bulk incident management statistics.

The ServiceNow Connector Bot automates bulk incident, problem & change management in the configured
ServiceNow instance. It supports bulk operations like creation, updation, deletion and retrieval of
incidents, problems and change based on the input spreadsheets and generates corresponding output spreadsheets
containing the result of the operations. The activities performed by the bot in the incident management workflow are as follows:
• Reads request type from ServiceNow Connector Configuration file
• Reads data from the input Excel spreadsheet determined by request type
• Integrates with ServiceNow Incident/Problem/Change Management API and sends the input data
• Executes the request in the configured ServiceNow instance
• Retrieves and persists response in output Excel spreadsheet.

Use cases:
• Automates bulk creation/updation/deletion/retrieval of incidents/problems/changes with predefined set of fields or JSON input.
• Automates bulk retrieval of incident data by Incident Number or Incident System Id.
• Automates bulk deletion of incidents by Incident Number or Incident System ID.
• Automates bulk resolution and closure of incidents by Incident Number or Incident System ID with predefined set of fields, JSON input or single field
• Creates Analytics dashboard displaying the bulk incident management statistics.

Refer the ServiceNow Connector-AppPerfectCorporation readme file for detailed information on setup, configuration and usage of the bot.

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Bot Security Program
Level 2
Applications
Business Process
Category
Downloads
22
Vendor
Automation Type
Bot
Last Updated
March 3, 2020
First Published
November 19, 2019
Enterprise Version
11.3.3
ReadMe
ReadMe
End User License Agreement
EULA
Support

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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Automation Anywhere Enterprise v11.3.3 or above.
  • ServiceNow account and instance.
  • Input Configuration text file.
  • Input Excel (.xlsx) Spreadsheet containing data of incidents.