Perform Various ServiceNow Operations
The ServiceNow bot is used to create, update, delete and view incidents, problems & changes in configured ServiceNow instance
Top Benefits
- Speeds up incident management, problem management, and change management by automating bulk creation, updation, retrieval and deletion operations
- Provides flexibility to enter data for any valid incident attribute in the configured ServiceNow instance
- Supports multiple data input formats for bulk creation & update operations
Tasks
- Integrates with ServiceNow API to automate bulk incident, problem & change management
- Supports incident/change/problem creation and updating with predefined set of fields and JSON data input
- Performs update, retrieval and deletion of incidents by Incident Number and Incident System ID
- Creates analytics dashboard depicting the bulk incident management statistics
The bot performs Create, Update, Retrieve, Delete operations for following ServiceNow objects:
- Incident
- Problem
- Change
Input:
- For Single Commands: Bot Variables / JSON
- For Bulk Commands: CSV / Excel files or JSON Array
Output:
- JSON Array/ Object
Refer to the ReadMe file for detailed information about each operation.
$500 USD per bot
Annual Subscription
- Bot Security Program
-
Level 3
- Applications
-
- Business Process
- Customer Service & SupportInformation Technology
- Category
- Utility
- Downloads
- 36
- Vendor
See the Bot in Action
Setup Process
Install
Download the Bot and follow the instructions to install it in your AAE Control Room.
Configure
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
Run
That's it - now the Bot is ready to get going!
Requirements and Inputs
- Automation Anywhere Enterprise v11.3.3 or above
- ServiceNow account and instance
- Input configuration text file
- Input Excel (.xlsx) spreadsheet containing data of incidents