Perform Various ServiceNow Operations

The ServiceNow bot is used to create, update, delete and view incidents, problems & changes in configured ServiceNow instance.

Top Benefits

  • Speeds up the process of incident management by automating bulk creation, updation, retrieval and deletion operations.
  • Speeds up the process of problem management by automating bulk creation, updation, retrieval and deletion operations.
  • Speeds up the process of change management by automating bulk creation, updation, retrieval and deletion operations.
  • Provides flexibility to enter data for any valid incident attribute in the configured ServiceNow instance.
  • Supports multiple data input formats for bulk creation & update operations.

Tasks

  • Integrates with ServiceNow API to automate bulk incident, problem & change management.
  • Supports incident/change/problem creation and updation with predefined set of fields and JSON data input.
  • Performs update, retrieval and deletion of incidents by Incident Number and Incident system id.
  • Creates Analytics dashboard depicting the bulk incident management statistics.

The bot performs Create, Update, Retrieve, Delete operations for following ServiceNow objects:
• Incident
• Problem
• Change

Input:
For Single Commands: Bot Variables / JSON
For Bulk Commands: CSV / Excel files or JSON Array

Output:
JSON Array/ Object.

Refer to the Read-me file for detailed information about each operation.

Buy Now

$500 USD per bot
Annual Subscription

Free 30-Day Trial

Request quote for more purchase options

Bot Security Program
Level 3
Applications
Business Process
Category
Downloads
31
Vendor
Automation Type
Bot
Last Updated
June 26, 2020
First Published
November 19, 2019
Enterprise Version
11.3.3
ReadMe
ReadMe
End User License Agreement
EULA
Support

See the Bot in Action

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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Automation Anywhere Enterprise v11.3.3 or above.
  • ServiceNow account and instance.
  • Input Configuration text file.
  • Input Excel (.xlsx) Spreadsheet containing data of incidents.