Perform Various User Management Tasks on Genesys PureEngage

This bot is extremely beneficial for the Genesys contact center, where it helps to automate import extensions, places, agent logins, users, and export details

Top Benefits

  • Speeds up the import and export reports
  • Easy to use and seamless integrate with a user's existing setup

Tasks

  • Read configuration file and store data to user created variable
  • Create folder structure and delete all the files downloaded during last run
  • Copy report and other import files from input to output folder
  • Open report Excel sheet, launch Genesys Gax webpage, login
  • Import Extension DNs, agent login, places and person csv files, validate and export details
  • Logout from the Genesys webpage
  • Insert fetched data to report sheet, save and close sheet
  • Send Genesys user management tasks reports Excel sheet to configured email address

The bot will perform user management related task on the Genesys engage platform such as adding extensions, places, agent logins, users, creating skills, roles, etc. This is a manual and time-consuming activity. With the help of this bot, the entire process will be automated without any human involvement.
The bot can be scheduled to run as per the business requirements on predefined intervals which can be hourly, daily, weekly, or any desired time and at the end of the execution, then a consolidated detailed report will be attached and sent to the respective configured email id.

Apart from listed Genesys administrator user management activities such as the addition of DNS extension, places, agent login, and person. The bot can also perform various administrator-level configurations, campaign & calling list imports for the outbound calls, switching, routing level configuration, etc.

Buy Now

$500 USD per bot
Annual Subscription

Free 30-Day Trial

Request quote for more purchase options

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
January 6, 2021
First Published
January 5, 2021
Enterprise Version
11.3.3
ReadMe
ReadMe
Support

See the Bot in Action

Genesys Gax homepage
History
Source code
Configuration file
Report Excel sheet
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Genesys Gax homepage
History
Source code
Configuration file
Report Excel sheet

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Genesys administrator 8.5.2.x (On-premise pure engage)
  • Windows OS or Linux OS (Windows Server 2003/2008/2012 or Red Hat Enterprise Linux 5.5/6.x)
  • Microsoft Excel 2013 or 2016
  • JRE 1.8.x
  • Configuration.txt
  • GenesysUserActivitiesReport.xlsx
  • ImportAddAgentLogin.csv
  • ImportAgent.csv
  • ImportExtensionDN.csv
  • ImportPlaces.csv