Scheduled Change Request

The Bot fetches change request details from ServiceNow and performs the task mentioned in the change request.

Top Benefits

  • Helps to schedule the change during non-business hours & no manual intervention required.
  • Less time involved in executing the change process
  • Freeing of workforce to focus on tasks that add greater value
  • Intelligence to think, act, and analyze the way human beings do

Tasks

  • The Bot is triggered when a change is in approved/implement stage in ServiceNow
  • It fetches inputs from ServiceNow REST API.
  • The Bot handles change requests such as service restart, server restart, database backup, etc
  • It logs into the terminal server and runs the necessary tasks mentioned in the service request.
  • It closes the request once it is attended

Change creates a change request in ServiceNow for restarting an application service in a server. ServiceNow verifies whether the change is approved and initiates the Bot exactly at the planned/scheduled time. Bot restarts the service mentioned in the change request and moves it to Review state.

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Applications
Business Process
Category
Security
Passed third-party anti-virus scan conducted by Automation Anywhere.
Vendor
Automation Type
Bot
Last Updated
January 14, 2020
First Published
January 14, 2020
Enterprise Version
11.3.3
ReadMe
ReadMe
Support

See the Bot in Action

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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • ServiceNow
  • Linux Server