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Zendesk Utility

The Zendesk Utility bot is used to create, update, delete and view - tickets, users & organizations in Zendesk.

Top Benefits

  • Provides bulk operations to create, update, delete and view tickets, users and organization in Zendesk.
  • Provides flexibility to enter data into Zendesk using the different input files for each operation.
  • Supports different authorization levels for admins and agents.
  • Support role-based access to perform different operations in Zendesk.

Tasks

  • Integrates with Zendesk API to automate bulk operations.
  • Performs bulk operations like create, delete, update, view tickets, users and organizations.
  • Supports CRUD operations based on different authentication levels.
  • Input files are provided to enter the data with ease.

This Bot is used to create, update, delete and view tickets, users & organizations in Zendesk suite. It supports bulk operations based on the input spreadsheets and generates output into the same spreadsheet for reference. The activities performed by the bot in Zendesk are as follows:
• Checks for the user role and license is checked before performing any operations
• Reads data from the input Excel spreadsheet determined by request type
• Integrates with Zendesk support API and sends the input data
• Executes the request in the Zendesk suite
• Retrieves and persists response in same Excel spreadsheet

Use cases:
• Automates bulk creation of tickets, users and organizations with predefined set of fields based on user roles.
• Automates bulk update of tickets, users and organizations with predefined set of fields based on user roles.
• Automates bulk retrieval of tickets, users and organizations with predefined set of fields based on user roles.
• Automates bulk deletion of tickets, users and organizations with predefined set of fields based on user roles.

Refer the “Zendesk Utility-AppPerfect Corporation- Readme” for detailed information on setup, configuration and usage of the bot.

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$1000 USD
Per Annual Subscription for 1-5 Bot Runners

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Applications
Business Process
Category
Security
Passed third-party anti-virus scan conducted by Automation Anywhere.
Vendor
Automation Type
Bot
Last Updated
November 20, 2019
First Published
November 20, 2019
Enterprise Version
11.3.3
Community Version
Not Supported
ReadMe
ReadMe
End User License Agreement
EULA
Support

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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Automation Anywhere Enterprise v11.3.3 or above
  • Zendesk account
  • Input Excel(.xlsx) files