Zendesk Utility

The Zendesk Utility bot is used to create, update, delete view and search tickets, users and organizations in Zendesk.

Top Benefits

  • Provides single/bulk operations to create, update, delete and view tickets, users and organizations in Zendesk.
  • Provides flexibility to enter data into Zendesk using the different input files for each operation.
  • Supports different authorization levels for admins and agents.
  • Support role-based access to perform different operations in Zendesk.

Tasks

  • Integrates with Zendesk API to automate single/bulk operations.
  • Performs single/bulk operations to create, update, delete and view tickets, users and organizations in Zendesk.
  • Supports CRUD operations based on different authentication levels.
  • Input files are provided to enter the data with ease.

This Bot is used to create, update, delete and view tickets, users & organizations in Zendesk suite. It supports both single as well as bulk operations. For single operations, it takes input data from variable in AAClient and perform the required task and shows the response of operation, whereas, in case of bulk operations, it takes data from input spreadsheets and generates output into output spreadsheet with passed input data, result and error(if occured) for reference. The activities performed by the bot in Zendesk are as follows:
• Checks for the user role and license is checked before performing any operations
• Reads data from the input Excel spreadsheet determined by request type
• Integrates with Zendesk support API and sends the input data
• Executes the request in the Zendesk suite
• Retrieves and persists response in output Excel spreadsheet

Use cases:
• Automates single/bulk creation of tickets, users and organizations with predefined set of fields based on user roles.
• Automates single/bulk update of tickets, users and organizations with predefined set of fields based on user roles.
• Automates single/bulk retrieval of tickets, users and organizations with predefined set of fields based on user roles.
• Automates single/bulk deletion of tickets, users and organizations with predefined set of fields based on user roles.

Refer the “Zendesk Utility-AppPerfect Corporation- Readme” for detailed information on setup, configuration and usage of the bot.

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Bot Security Program
Level 2
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
March 3, 2020
First Published
November 20, 2019
Enterprise Version
11.3.3
ReadMe
ReadMe
End User License Agreement
EULA
Support

See the Bot in Action

Input
MetaBot
Output
PREV NEXT
Input
MetaBot
Output

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Automation Anywhere Enterprise v11.3.3 or above
  • Zendesk account
  • Input Excel(.xlsx) files