Bot Store Frequently Asked Questions

For Customers

How can I buy bots and Digital Workers? 

To make a purchase, contact your Automation Anywhere Account Manager or call our Sales Hotline at US: 1-888-484-3535 | International: 408-834-7676. If you do not know your account manager, simply click the “Request Quote” button on the product listing page on Bot Store or you can email us at botstore@automationanywhere.com

I am interested in purchasing a bot or Digital Worker, what are the system requirements?

You will need to have Automation Anywhere Enterprise version 11.3.3 to run paid bots and Digital Workers. If you have not yet upgraded, you can do so by visiting Downloads

Where can I find pricing information for the paid listings?

Pricing can be found on Bot Store product listing page in the box in the upper right corner. Click on the Start Free Trial button to download and start your 30-Day Free Trial for paid listings. To request more pricing information, select the “Request Quote” link.

Do paid listings have a free trial? 

Yes, paid listings come with a 30-Day Free Trial. Your free trial Access Code will expire 30 days after the download.

How to download and install a bot or Digital Worker?

Browse Bot Store for bots and Digital Workers. Once you find a bot or Digital Worker that interests you, click on the “Get Bot” or “Start Free Trial” button to begin the download process. Complete steps are listed below:

  1. Download the bot or Digital Worker from Bot Store.
  2. Right-click on the .MSI file and execute as an Administrator.
  3. On the “Welcome to Installation” wizard, click Next to continue.
  4. Read and click “I agree to the terms” in the license agreement radio button to accept the agreement.
  5. Get/Copy the License key from Bot Store Downloads page or order confirmation email into License Key, click Next to continue.
  6. Click Install to begin the installation.
  7. Click Finish to complete the installation.

To view the installation go to ‘My Tasks’ folder on AAE Client to see bot files. Watch the Demo.

What security verifications were completed for bots and Digital Workers listed on Bot Store?

We are conducting third-party anti-virus scan for all bots and Digital Workers.

I can’t run the MSI installer for a bot or Digital Worker I downloaded, what can I do?

To run an Automation Anywhere Bot Store MSI installer, the Windows user must have Administrator privileges to execute the installer on the device. Please contact your company’s IT Support Desk or Center of Excellence to check the policy on executing installer files if you do not have the required permissions. IT administrators can set up group policies to enable individual users to install files on their device.

I don’t see the files after successfully running the .MSI. What should I do?

First, check if the user has Administrator privileges. Once confirmed, you may try again by:

  1. Uninstall the bot by going to “Add/Remove Programs”
  2. Go to Windows > type CMD
  3. Right-click CMD and click on “Run as Administrator”
  4. Navigate to the path where the .MSI is located and execute it

Now it should work and display all the files correctly.

Where do I find my installer logs?

C:\\Users\\usrname\\AppData\\Local\\TempMSIce768.LOG

You would look for a message : MSI (c) (8C:24) [14:58:53:223]: Note: 1: 1707 MSI (c) (8C:24) [14:58:53:223]: Product: Rates-Exchange-3k Technologies – Installation operation completed successfully.

If not found, there will be errors listed in the log which will tell you the root cause of why the installer failed.

Where do I find the Readme file for a bot after installation?

Full path:
C:\Users\\Documents\Automation Anywhere\My Tasks\Bot Store\\.pdf

What is the difference between a License Key and an Access Code? 

The License Key is used during the installation process and the MSI installer. The Access Code grants permission to run the bot or Digital Worker for a defined period of time. You will receive one Access Code for the 30-Day Free Trial and a separate Access Code with the purchase of an annual subscription.

Where can I find my License Key?

To obtain the license key for a bot or Digital Worker, visit the “My Downloads” page. In the list of downloads, find the bot or Digital Worker and click the “Copy to clipboard” action next to it.

This will copy your license key, allowing you to paste it into the input box prompted by the installer wizard.

Where can I find my Access Code?

The Access Codes for your 30-Day Free Trial or your subscription can be found in the “Thank you for your order” email received immediately after you selected the “Start Free Trial” or “Purchase” buttons from the bot or Digital Worker detail page. If you no longer have the email, contact botstore@automationanywhere.com

How and where do I input the Access Code I received?

When you download a 30-Day Free Trial or make a purchase, you will need to input the Access Code into each of the Task Files that shipped with your bot or Digital Worker. For more detailed instructions, visit Inputting Your Access Code.

How do I request ongoing support for my paid bot/Digital Worker?

Please contact the vendor for support questions. The vendor contact details can be found on the product detail page or the vendor profile page in Bot Store. Vendor support is available with your purchase of a bot or Digital Worker.

How do I uninstall a bot or Digital Worker?

There are 2 ways you can uninstall a bot or Digital Worker:

(Recommended) Go to Windows, “Add and Remove Programs” and uninstall the bot.

  • If for any reason you do not find the bot listed as a program in your “Add and Remove Programs”
  • You may use the older version of the MSI installer to uninstall the bot.

Note: a newer version of a bot MSI installer will not uninstall the older version of that same Bot if there were added files.

For Vendors

What are the recommended standards for developing a bot or Digital Worker for Bot Store?

A list of recommended standards for Bot design, creation, and submission can be found on the Documentation Portal.

How do I submit a bot or Digital Worker for publishing in the Bot Store?

To submit a bot or Digital Worker to Bot Store you will need to have a registered account for Automation Anywhere Bot Store. You can create one by visiting https://botstore.automationanywhere.com/ and clicking the “Login” option.

You should also have your company create their Vendor Profile Page by visiting https://s.surveys.automationanywhere.com/?e=140000&d=e&h=B8BC9AD7DB9FB88&l=en

Vendor Profile Pages give you a platform to introduce your organization, showcase your expertise and highlight your bots in the Bot Store.

Once registered, please visit the Bot Submission form in your My Submissions section of your Account.

On this form you will be asked to provide details of your bot or Digital Worker, including:

  • description of your bot or Digital Workers features, benefits, inputs and outputs
  • screenshots and videos showcasing the value of your bot or Digital Worker
  • a Readme file with the instructions to install, configure and run the bot or Digital Worker
  • a Zip file with the bot’s content

NOTE: For paid listings, the zip package needs to be created using the 11.3.3 client. The Zip file will have the needed package structure and manifest file which will be used by the 11.3.3 Control Room to define the hierarchy and code protection.

After you submit the bot, the Bot Store team will conduct a thorough review of the submission to ensure that all the required information is accurate and that the Bot meets the standards outlined in the Bot Submission Checklist.

How do I include license management in my paid bot or Digital Worker?

To integrate license management into your paid bot or Digital Worker, you need to:

  • Request a Global ID from Bot Store Operations. Use the following form to make the request:
    www.automationanywhere.com/botstore-license
  • You will receive a unique Global ID for each bot or Digital Worker you are creating as well as a ‘getting started’ kit which includes a License DLL.
  • Integrate the License DLL into a metabot
  • Include your Global ID in a License Info.txt file.
  • The unique Global ID needs to be added to the License Info.txt file that ships with your bot or Digital Worker.
  • When a customer downloads a 30-Day Free Trial or makes a purchase, they will receive an Access Code they need to enter which will enforce the length of subscription.

If the bot or Digital Worker I am submitting does not use any MetaBots, do I need to create an empty “My MetaBots” folder?

Yes, even though the folder will be empty, the folder is required. Your bot or Digital Worker will fail the review process if the “My MetaBots” folder is missing. This is also true for the “Input Folder.” It is required even if no input files are needed.

If the bot I’m submitting does not use any Input, do I need to create an empty “Input Folder” folder?

Yes, even though the folder will be empty, the folder is required. Your bot or Digital Worker will fail the review process if the “Input Folder” is missing. It is required even if no input files are needed. This is also true for the “My MetaBots” folder.

I need to make changes to a bot or Digital Worker that is already published, how can I do this?

If you need to change the information about a bot or Digital Worker that is published on Bot Store, please send us an email to botstore@automationanywhere.com.

Make sure to include the name of your bot or Digital Worker and a link to the detail page on Bot Store. Please provide specific details about the updates needed.

How long will it take for my bot or Digital Worker to appear in Bot Store after I submit it?

Bot Store Operations will review your submission within 1-3 business days of receipt. If your submission does not pass first review, you will receive an email, Submission Review Report, will the details on the issues that were found and next steps.

Why has my bot or Digital Worker been moved to “Draft”?

If the Bot submission does not pass our review, we will reject the bot or Digital Worker submission and move it to “Draft” status. You can still view the submission in your “My Submissions” section of your Profile.

Bot Store Operations will send you an email with a Submission Review Report that will list all the reasons for rejecting your bot or Digital Worker and next steps to help you get through the approval process.

Why was my bot or Digital Worker rejected?

Bot Store Operations will send you an email with a Submission Review Report that will list the reasons for the rejection of your bot or Digital Worker. If you are seeking further guidance to overcome the rejection, please contact us via botstore@automationanywhere.com.

How do I get a report on the number of downloads for my published bots and Digital Workers?

Reports on your Bot downloads can be downloaded from the Orders section.

How do I get support for a Digital Worker / Bot downloaded from the Bot Store?

For Digital Workers and Bots owned by a vendor, please contact the vendor. The vendor contact details can be found on the product listing page or the vendor profile page in the Bot Store. The vendor will provide dedicated support upon purchase of the Digital Worker / Bot. 

Get community support for all listings through the A-People Community Portal.

For additional questions, write to us at botstore@automatioanywhere.com.