Avaya Experience Portal Health Checkup

Tasks

• Read configuration file, store data into user created variable
• Create folder structure, copy report Excel sheet into output folder
• Launch AEP, login, fetch respective details, logout from AEP
• Open putty, login with EPM server CLI details, execute commands, save session details into CSV file and exit
• Perform above steps for the MPP server as well and save session details into CSV file
• Open report Excel sheet, insert all the required data after fetching details from the putty session and Avaya portal
• Save, close Excel and send report Excel sheet to configured email address

The Avaya Experience Portal health checkup bot is extremely beneficial for the contact center domain where the bot can perform preventive maintenance activity (health checkup) for the EPM, MPP servers and create consolidated reports. With the help of this bot, the entire process will be automated without any human involvement. The bot can be scheduled to run as per business requirement on predefined intervals which can be hourly/ daily/weekly or any desired interval and at the end of the execution a detailed report will be sent to the respective email id as defined by the user in a structured CSV/Excel format
Please find below a list of details which bot will be monitoring;
-EPM server status
-EPM service status
-MPP server status
-MPP service status
-EPM CPU utilization
-EPM RAM utilization
-EPM HDD utilization
-EPM server uptime
-MPP CPU utilization
-MPP RAM utilization
-MPP HDD utilization
-MPP server uptime
-MPP port distribution details
-Aux EPM pinging status
-CM server pinging status
-SM server pinging status
-IVR server pinging status
-SMGR server pinging status
-Database server pinging status