AARI for Desktop - Create ServiceNow Incident

Using AARI (Automation Anywhere Robotics Interface), this bot creates an incident in the ServiceNow service management system. The bot displays a form that the end-user fills out and the bot creates a ticket.

Meet AARI - Your digital assistant at work

Top Benefits

  • Automate creation of ServiceNow Incidents
  • Easy to use form
  • Business friendly access via AARI for Desktop

Tasks

  • Create ServiceNow Incident via AARI for Desktop

Using AARI (Automation Anywhere Robotics Interface), this bot creates an incident in the ServiceNow service management system. The bot displays a form that the end-user fills out and the bot creates a ticket.

* The bot displays a form that the end-user fills out to create ServiceNow Incident
* The form takes in the ServiceNow URL, username and password, and other essential information to fill out the ticket
* Bot makes a REST API call to create the ServiceNow Incident with the above information
* The form provides you with the Incident number once it has created the ticket

Meet AARI - Your digital assistant at work

Success!

The download of AARI for Desktop - Create ServiceNow Incident will begin shortly.

In your Control Room, use the ‘Import’ button to load the downloaded file into your Automations.

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Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
91
Vendor
Automation Type
AARI
Last Updated
May 24, 2021
First Published
October 21, 2020
Platform
Automation 360
ReadMe
ReadMe
Support

Bot Security

Level 1
  • All bots on Bot Store have passed a malware scan.

Bot Security Program

Automation Anywhere Bot Security is the RPA industry’s first of its kind bot security framework. In partnership with cyber security experts, Bot Security encompasses four (4) progressive levels of security designation. All bots including those built in-house or procured from Bot Store, can now be deployed reliably with secure bot development practices in alignment with prevailing Confidentiality, Integrity, and Availability (CIA) cybersecurity principles and best practices. View full Bot Security details.

See the AARI in Action

Form without inputs
Form with inputs
Form with incident number as the output
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Form without inputs
Form with inputs
Form with incident number as the output

Setup Process

Install

Download the AARI and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the AARI is ready to get going!

Requirements and Inputs

  • ServiceNow URL (https://dev57378.service-now.com/)
  • ServiceNow Username and Password
  • Description, Comments, Urgency and State

About Bot Store

Automation Anywhere's Bot Store accelerates your robotic process automation initiatives by offering pre-built automations and plug-and-play integrations, so that complex business processes can be automated in days.

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