A2019 - AWS Comprehend Sentiment Analysis Bot

Extract business insights in your unstructured data with Amazon Comprehend natural language processing (NLP).

Top Benefits

  • Improve decision making and return on investment with contextual sentiment mining.
  • Quickly detect if feedback is positive, negative or mixed.
  • Develop more insightful, data driven customer service and brand strategies.
  • Rapidly build resilient automation with Amazon Comprehend.


  • Analyzes text using tokenization and parts of speech
  • Identifies the language of the text with a confidence score
  • Extracts key phrases, places, people, brands, or events
  • Extract the entities in the text with the polarity associated with them
  • Automatically organizes a collection of text files by topic.

There is a treasure trove of potential sitting in your unstructured data. Customer emails, support tickets, product reviews, social media, even advertising copy represents insights into customer sentiment that can be put to work for your business.

This bot is designed to perform Natural Language Processing (NLP) using AWS Natural Language API by simply plugging this bot in an existing or new task. Derive insights and understand sentiment from unstructured text using AWS machine learning.

Get Bot


Bot Security Program
Level 1
Business Process
Automation Type
Last Updated
December 21, 2020
First Published
March 1, 2020
Enterprise Version

See the Bot in Action

Overview of bot
Bot in action
Bot success
Overview of bot
Bot in action
Bot success

Setup Process


Download the Bot and follow the instructions to install it in your AAE Control Room.


Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)


That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Input text (String)
  • Access Key and Secret Key: Credentials that authenticate your AWS account. See Access Keys (Access Key ID and Secret Acc
  • Region: Specifies the AWS service endpoint. See AWS Service Endpoints.
  • Language Code: Specify the language, eg: en