Battery Replacement

Battery replacement use case where a call agent enters all the information from the customer on a call & the bot executes the process using SAP & SFDC & others

Top Benefits

  • Improve sales team productivity by up to 30%.
  • 100% accurate processing of the customer details
  • On call customer resolution & providing the customer real time result of the issues they are facing

Tasks

  • Uses the Interactive Forms to process customer request
  • Uses SAP to validated the details entered by the customer regarding the product
  • Uses SFDC to create a new request & also update the details

Battery replacement use case where a call agent enters all the information from the customer on a call & the bot executes the process using SAP & SFDC & other application so as to provide the customer best resolution in real-time & solve the queries & request for the customer

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In your Control Room, use the ‘Import’ button to load the downloaded file into your Automations.

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Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
23
Vendor
Automation Type
Bot
Last Updated
May 19, 2021
First Published
October 9, 2020
Platform
Automation 360
ReadMe
ReadMe
Support

Bot Security

Level 1
  • All bots on Bot Store have passed a malware scan.

Bot Security Program

Automation Anywhere Bot Security is the RPA industry’s first of its kind bot security framework. In partnership with cyber security experts, Bot Security encompasses four (4) progressive levels of security designation. All bots including those built in-house or procured from Bot Store, can now be deployed reliably with secure bot development practices in alignment with prevailing Confidentiality, Integrity, and Availability (CIA) cybersecurity principles and best practices. View full Bot Security details.

See the Bot in Action

Interactive Form displaying the details
Bot going to SFDC to extract & validate data
Bot using SAP application to extract & update info
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Interactive Form displaying the details
Bot going to SFDC to extract & validate data
Bot using SAP application to extract & update info

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • SAP application
  • SFDC credentials
  • Automation 360

About Bot Store

Automation Anywhere's Bot Store accelerates your robotic process automation initiatives by offering pre-built automations and plug-and-play integrations, so that complex business processes can be automated in days.

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