- Uses the Interactive Forms to process customer request
- Uses SAP to validated the details entered by the customer regarding the product
- Uses SFDC to create a new request & also update the details
Battery replacement use case where a call agent enters all the information from the customer on a call & the bot executes the process using SAP & SFDC & other application so as to provide the customer best resolution in real-time & solve the queries & request for the customer
See the Bot in Action
Download the Bot and follow the instructions to install it in your AAE Control Room.
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
That's it - now the Bot is ready to get going!
Requirements and Inputs
- SAP application
- SFDC credentials