A2019 - Battery Replacement

Battery replacement use case where a call agent enters all the information from the customer on a call & the bot executes the process using SAP & SFDC & others

Top Benefits

  • Improve sales team productivity by up to 30%.
  • 100% accurate processing of the customer details
  • On call customer resolution & providing the customer real time result of the issues they are facing

Tasks

  • Uses the Interactive Forms to process customer request
  • Uses SAP to validated the details entered by the customer regarding the product
  • Uses SFDC to create a new request & also update the details

Battery replacement use case where a call agent enters all the information from the customer on a call & the bot executes the process using SAP & SFDC & other application so as to provide the customer best resolution in real-time & solve the queries & request for the customer

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
October 12, 2020
First Published
October 9, 2020
Enterprise Version
A2019
ReadMe
ReadMe
Support

See the Bot in Action

Interactive Form displaying the details
Bot going to SFDC to extract & validate data
Bot using SAP application to extract & update info
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Interactive Form displaying the details
Bot going to SFDC to extract & validate data
Bot using SAP application to extract & update info

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • SAP application
  • SFDC credentials
  • A2019