Install
Download the Bot and follow the instructions to install it in your AAE Control Room.
Battery Replacement
Battery replacement use case where a call agent enters all the information from the customer on a call & the bot executes the process using SAP & SFDC & others
Top Benefits
- Improve sales team productivity by up to 30%.
- 100% accurate processing of the customer details
- On call customer resolution & providing the customer real time result of the issues they are facing
Tasks
- Uses the Interactive Forms to process customer request
- Uses SAP to validated the details entered by the customer regarding the product
- Uses SFDC to create a new request & also update the details
Battery replacement use case where a call agent enters all the information from the customer on a call & the bot executes the process using SAP & SFDC & other application so as to provide the customer best resolution in real-time & solve the queries & request for the customer