A2019 - P2P Process Agent

The agent should not directly access the Target application ​ Front end component (Forms) on agent’s machine to communicate back and forth to the remote bot machine

Top Benefits

  • Front end component (Forms) on agent’s machine to communicate back and forth to the Remote Bot machines in real time. (N
  • Agent should not directly access the Target application
  • PII Data validation will be done by Bot on Citrix machine.

Tasks

  • Agent to use Interactive Form in A2019 and deploy a bot via WLM technology on Remote Runner Machine, has A2019 Run
  • Bot will access Citrix machine and work on Target applications (Xen App or Xen Desktop), using Automation Anywhere AI Se
  • Agent will receive only Non-PII data from Bot for Validation and further usage.
  • PII Data validation will be done by Bot on Citrix machine.

The agent should not directly access the target application ​

Front end component (Forms) on the agent’s machine to communicate back and forth to the Remote Bot machines in real-time. (Non PII and status of PII validation status)​

The only way for agents to solve tickets/transactions will be to work with bots simultaneously.​

Citrix remote agent is not possible to be installed as BPO end clients don’t allow it. AI Sense is a must.​

Agent to use Interactive Form in A2019 and deploy a bot via WLM technology on Remote Runner Machine has A2019 Runner agent installed.​

The bot will access Citrix machine and work on Target applications (Xen App or Xen Desktop), using Automation Anywhere AI Sense technology.​

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
October 13, 2020
First Published
October 9, 2020
Enterprise Version
A2019
ReadMe
ReadMe
Support

See the Bot in Action

Bot producing output
Logging to SAP inside citrix machine
Initial form displayed to the agent
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Bot producing output
Logging to SAP inside citrix machine
Initial form displayed to the agent

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Sap application
  • Citrix
  • Workload Manangement