A2019 - Virtual Call Center Agent - Twilio

The bot helps to generate an automated call to one or more people without raising a phone call

Top Benefits

  • Helps to save the time to call a person or multiple people
  • The receiver will get a call as voice note of text entered by sender
  • User can generate single calls for instant purpose
  • The given text will be transferred into voice

Tasks

  • Triggers a call to the desired number
  • Initiates single or multiple calls
  • In all calls, entered text will be converted into voice to the receiver
  • User can enter individual or identical text as in the input Excel
  • Only one call will initiates at a time

This Bot will help to generate automated calls for one or more people without raising a phone call. It helps to call people/employees instantly. The user can generate single or multiple calls. The user's text will be converted into voice to the receiver and only one call will initiate at a time.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
March 25, 2021
First Published
March 23, 2021
Platform
Automation 360
ReadMe
ReadMe
Support

See the Bot in Action

User selects the type of call
Message to the receiver
Excel sheet includes employee mobile number and message
PREV NEXT
User selects the type of call
Message to the receiver
Excel sheet includes employee mobile number and message

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Automation Anywhere Enterprise A2019 should be installed
  • Python should be installed, and set the path
  • Install Twilio Python library. For installing Twilio, the user needs to run 'pip install twilio' in command prompt
  • Setup a Twilio account (Accound SID, Authentication Token, FromNumber) in the Twilio configuration input excel sheet