Virtual Call Center Agent - Twilio

The bot helps to generate an automated call to one or more people without raising a phone call

Top Benefits

  • Helps to save the time to call a person or multiple people
  • The receiver will get a call as voice note of text entered by sender
  • User can generate single calls for instant purpose
  • The given text will be transferred into voice
Product video fallback

Tasks

  • Triggers a call to the desired number
  • Initiates single or multiple calls
  • In all calls, entered text will be converted into voice to the receiver
  • User can enter individual or identical text as in the input Excel
  • Only one call will initiates at a time
This Bot will help to generate automated calls for one or more people without raising a phone call. It helps to call people/employees instantly. The user can generate single or multiple calls. The user's text will be converted into voice to the receiver and only one call will initiate at a time.

Setup process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Use the Bot in a bot, configure keys and other credentials the Bot will need (see the ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Automation 360 should be installed
  • Python should be installed, and set the path
  • Install Twilio Python library. For installing Twilio, the user needs to run 'pip install twilio' in command prompt
  • Setup a Twilio account (Accound SID, Authentication Token, FromNumber) in the Twilio configuration input excel sheet

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