A2019 - Zendesk Assistant

This bot is used to create users and tickets in the Zendesk suite

Top Benefits

  • Supports role-based user creation
  • Provides flexibility to enter data into Zendesk using different input sheet in an excel for each operation
  • Provides single/bulk operations to create tickets & users in Zendesk

Tasks

  • Perform operations such as Create tickets or users in Zendesk depending on input by the user.
  • Reads data from an XLSX template
  • Run python script for defined input
  • Response captured in the output file

This bot is used to create tickets & users in the Zendesk suite. It supports both single operations as well as bulk operations. It takes input data from the user's prompt command and performs the required task and shows the response of the operation. The response will be captured in the output file.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
April 1, 2021
First Published
March 30, 2021
Platform
Automation 360
ReadMe
ReadMe
Support

See the Bot in Action

Choose user or ticket for creation
Bot steps
Bot executing each line
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Choose user or ticket for creation
Bot steps
Bot executing each line

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Microsoft Excel
  • Python 3.8.x must be installed.
  • Create Zendesk Account
  • Zendesk Details required: Zendesk Domain, Zendesk Login Email, Zendesk API Key
  • Input : Name, Role, Email, Zendesk Domain, Zendesk Login Email, Zendesk API Key, Ticket Message, Ticket Subject,