Active Directory Exchange User Creation

HR personnel will fill the user onboarding form in ServiceNow. Service request is created and the bot kicks in to action. It creates the user account in Active Directory and Exchange

Top Benefits

  • Reduces the dependency on Active Directory (AD) & Exchange team
  • Reduces time from 2 hours to 3 min. Overall, the bot helps the HR save 1.5 to 2 hours per new joiner
  • Automates several new-hire tasks for the HR like fetching details of the new joiner, successful creation of email
  • Helps save time and reduces manual effort
  • Brings a cutting-edge platform with process accuracy, which makes it a great automation solution


  • When the user fills the HR onboarding form and submits to the ServiceNow portal, the bot is triggered
  • It fetches the REST API details from ServiceNow
  • The bot logs into the Exchange server
  • It creates Active Directory (AD) account and mailbox for the new joiner using Exchange management PowerShell commands
  • The bot then logs out from Exchange server

The bot is triggered when the user fills in the HR on-boarding form and submits it to the ServiceNow portal.  It collects the required information from ServiceNow REST API, logs into the Exchange server, creates an AD account and mailbox for the new joiner, and logs out from the Exchange server.

The bot helps automate manual tasks of a traditionally defined job role.

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$5000 USD per bot
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Bot Security Program
Level 1
Business Process
Automation Type
Last Updated
December 9, 2020
First Published
January 13, 2020

See the Bot in Action

AD and Exchange User Creation
AD and Exchange User Creation
AD and Exchange User Creation
AD and Exchange User Creation
AD and Exchange User Creation
AD and Exchange User Creation

Setup Process


Download the Bot and follow the instructions to install it in your AAE Control Room.


Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)


That's it - now the Bot is ready to get going!

Requirements and Inputs

  • ServiceNow
  • Active Directory (AD)
  • Exchange Server