AI Agent - Service Operations

This Solution Accelerator is a next-gen prebuild process template to easily deploy an AI Agent capable of solving common customer service requests like technical support, complaints, product support and many more. Embedded with GenAI Skills, this Service Operations AI Agent will allow your company to handle transactions faster and provide better answers to your customers.

Top Benefits

  • Reduce Average Resolution Times and improve Customer Satisfaction by quickly providing fast and accurate answers to your customers.
  • Increase operational efficiency and employee productivity with Automation CoPilot ready to assist employees on high-complexity cases.
  • Seamlessly integrate advanced AI capabilities to ingest complex company knowledge and connect your enterprise systems to orchestrate end-to-end processes.

Tasks

  • Leverage your own LLM and to build your AI Agent’s Intelligence
  • Easily Integrate with your enterprise systems to classify, analyze and solve every customer’s request

This blueprint outlines an AI-powered assistant designed to automate and optimize various service operations tasks, such as ticketing, scheduling, and basic troubleshooting.

This guide serves as a blueprint and practical resource for developers, presenting a systematic approach to developing a powerful customer service assistant, the Service Operations Agent, by using the power of AI-powered automation from Automation Anywhere.

The agent utilizes generative AI and automation to enhance efficiency, accuracy, and scalability by executing routine tasks, making informed decisions, and providing insights through data analysis. Seamlessly integrating with existing IT and CRM systems, the agent ensures smooth data flow and enhanced operational performance.

Key benefits include increased efficiency, enhanced customer experience, cost savings, scalability, and proactive problem-solving, making it a transformative tool in modern service operations.

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In your Control Room, use the ‘Import’ button to load the downloaded file into your Automations.

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Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
413
Vendor
Automation Type
Bot
Last Updated
June 27, 2024
First Published
June 24, 2024
Platform
Automation 360
ReadMe
ReadMe
Support

Bot Security

Level 1
  • All bots on Bot Store have passed a malware scan.

Bot Security Program

Automation Anywhere Bot Security is the RPA industry’s first of its kind bot security framework. In partnership with cyber security experts, Bot Security encompasses four (4) progressive levels of security designation. All bots including those built in-house or procured from Bot Store, can now be deployed reliably with secure bot development practices in alignment with prevailing Confidentiality, Integrity, and Availability (CIA) cybersecurity principles and best practices. View full Bot Security details.

See the Bot in Action

This AI Agent allows you to handle any service operation requests into 4 simple steps: Understanding, Analyzing, Action and Response.
A set of prebuilt tasks and prompts have been included along with this template to accelerate the implementation.
A fully built process workflow that allows the developer to adjust and modify it to their company’s needs.
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This AI Agent allows you to handle any service operation requests into 4 simple steps: Understanding, Analyzing, Action and Response.
A set of prebuilt tasks and prompts have been included along with this template to accelerate the implementation.
A fully built process workflow that allows the developer to adjust and modify it to their company’s needs.

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • LLM
  • Automation CoPilot
  • Unattended Bot Runners

About Bot Store

Automation Anywhere's Bot Store accelerates your robotic process automation initiatives by offering pre-built automations and plug-and-play integrations, so that complex business processes can be automated in days.

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