The bot will process the application log and captures the error message and send the email to the respective team and it will log in to the service desk and enter the necessary details to log the ticket in the service desk
The application needed is Service Desk.
- Bot Security Program
- Business Process
- Customer Service & Support
- RPA Developer Tools
- Automation Type
- Last Updated
- December 3, 2020
- First Published
- August 7, 2018
See the Bot in Action
Download the Bot and follow the instructions to install it in your AAE Control Room.
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
That's it - now the Bot is ready to get going!
Requirements and Inputs
- Automation Anywhere Enterprise v10 sp2.Credentials to access Zoho.E-mail settings to be configured to SMTP.