Create Service Desk Ticket based on Keywords in Application Log

The bot will process the application log and sends the email to the respective team and it will log a Service Desk ticket

Top Benefits

  • Saves time and increases sales

The bot will process the application log and captures the error message and send the email to the respective team and it will log in to the service desk and enter the necessary details to log the ticket in the service desk

The application needed is Service Desk.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
127
Vendor
Automation Type
Bot
Last Updated
December 3, 2020
First Published
August 7, 2018
Enterprise Version
11.x
Support

See the Bot in Action

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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Automation Anywhere Enterprise v10 sp2.Credentials to access Zoho.E-mail settings to be configured to SMTP.
  • Inputs:
  • vFilePathvPropertyLoginPasswordvResponse