Create Service Desk Ticket based on Keywords in Application Log

The bot will process the application log and sends the email to the respective team and it will log a Service Desk ticket

Top Benefits

  • Saves time and increases sales

The bot will process the application log and captures the error message and send the email to the respective team and it will log in to the service desk and enter the necessary details to log the ticket in the service desk

The application needed is Service Desk.

See the Bot in Action

Setup process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Use the Bot in a bot, configure keys and other credentials the Bot will need (see the ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Automation Anywhere Enterprise v10 sp2.Credentials to access Zoho.E-mail settings to be configured to SMTP.
  • Inputs:
  • vFilePathvPropertyLoginPasswordvResponse

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