Create Service desk ticket based on keywords in application log

The bot will process the application log  and sends the email to the respective team and it will log a Service desk ticket and enter the necessary details.

Top Benefits

  • The bot will capture the errors such as Payment not successful, machine out of service, top up failed and send the message immediately to the service engineer to rectify the machine. The payment log will be sent to the finance team to reconcile at the end of the day. This saves a lot of time and increase the sales.

The bot will process the application log and captures the error message and send the email to the respective team and it will log in to Service desk and enter the necessary details to log the ticket in the service desk

Application needed Service desk.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
123
Vendor
Automation Type
Bot
Last Updated
July 24, 2020
First Published
August 7, 2018
Support

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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Automation Anywhere Enterprise v10 sp2. Credentials to access Zoho. E-mail settings to be configured to SMTP.
  • Inputs:
  • vFilePath vProperty Login Password vResponse