Assign a Jira issue to User using RestAPI

An intelligent bot to assign issues to JIRA users using the JIRA REST API.

Top Benefits

  • Assigns all the issues in JIRA service desk to a user, quickly, and without any technical supervision
  • Easy Integration with JIRA Service desk Application without needing to fully understand the API
  • Accelerate bot development when it comes to helpdesk related use cases

Tasks

  • Read input from the provided Excel file
  • Calls the JIRA REST API to get exact user issue and Assign in JIRA Application

This bot is designed to work by simply invoking this bot in an existing or new task. The objective of this Bot is to automatically assign issues in JIRA Service Desk to specified JIRA users.

The bot assigns issues that are in open/un-assigned state to the provided Jira users. User details are maintained in an Excel document referenced by the bot. Based on the issue key from the unassigned issues queue, a user will be assigned to that issue using the JIRA REST API.

Key Use Case:

New issue tickets that were created by the support team are added to the unassigned issues queue. A user is then assigned to each of the newly created issues based on the user details maintained in the Excel document.

Success!

The download of Assign a Jira issue to User using RestAPI will begin shortly.

In your Control Room, use the ‘Import’ button to load the downloaded file into your Automations.

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Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
234
Vendor
Automation Type
Bot
Last Updated
December 8, 2020
First Published
August 23, 2018
Platform
11.3.3
Support

Bot Security

Level 1
  • All bots on Bot Store have passed a malware scan.

Bot Security Program

Automation Anywhere Bot Security is the RPA industry’s first of its kind bot security framework. In partnership with cyber security experts, Bot Security encompasses four (4) progressive levels of security designation. All bots including those built in-house or procured from Bot Store, can now be deployed reliably with secure bot development practices in alignment with prevailing Confidentiality, Integrity, and Availability (CIA) cybersecurity principles and best practices. View full Bot Security details.

See the Bot in Action

Input File
Before Assigning Jira issue to USER
Assigned Jira issue to USER
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Input File
Before Assigning Jira issue to USER
Assigned Jira issue to USER

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Jira User Name
  • Jira User Secreat Account API
  • Issue Key
  • Assignee Secret Code , Domain Name
  • Python Path