Aura Metro

Tasks

• Assess and assign the query priority
• Create Salesforce Task Sevice
• Create Work Order Service
• Create Purchase Order Service
• Retrieve Product Order History
• RetrieveDataFromKB

Introduction
Aura Metro is an advanced AI-driven solution designed for transit operations. It leverages Automation 360 (A360), Generative AI, and Salesforce to transform how metro staff report incidents and manage maintenance. By integrating an Enterprise Knowledge Base with CRM workflows, Aura Metro moves beyond simple data entry, acting as an intelligent partner that parses technical manuals and executes end-to-end operational tasks.

Business Usage & Process
The agent is designed for high-pressure environments where station staff need immediate technical guidance and administrative support.

Omnichannel Input: While demonstrated via browser, it supports triggers from WhatsApp or Central Command webhooks.

Intelligent Troubleshooting: The agent queries the A360 Knowledge Base to identify specific repair steps from technical manuals.

Automated Lifecycle Management: It automatically generates Salesforce Tasks, Work Orders, and Purchase Orders based on the identified needs.

Human-in-the-Loop: It features a collaborative interface where the AI suggests priorities and procurement quantities, allowing a human operator to refine or confirm actions before execution.

Key Advantages
Operational Efficiency: Drastically reduces the time between "issue detection" and "task assignment" by automating manual lookups.

Data Accuracy: By using a "Goal-Based" architecture, the agent ensures that parts and procedures match approved lists in Salesforce, eliminating manual entry errors.

Contextual Intelligence: The agent reviews order history to prevent duplicate purchases and understands natural language intent to customize procurement.

Conclusion
Aura Metro represents the future of Autonomous Operations. By bridging the gap between unstructured data (manuals) and structured systems (Salesforce), it ensures metro stations remain functional, safe, and efficient with minimal administrative overhead.