BMC Incident Manager

Create, update, and read incident details from BMC ready to enable bots to manage your new and ongoing incidents.

Top Benefits

  • Manage incidents. Create, read & update incidents from BMC Remedy.
  • Speeds up execution of incidents creation through automation available 24/7.
  • Improves team productivity by reducing time spent on managing incidents.

Tasks

  • Automate Create Incidents in BMC Remedy.
  • Automate Update Incidents in BMC Remedy.
  • Automate Retrieve Incidents from BMC Remedy.

This bot helps Manage incidents enabling bots to create, read & update incidents from BMC Remedy. Through the use of this bot (and its included MetaBots), developers can quickly create bots that are able to create new incidents based on incoming emails, automatically update incident details after bot operations, or even check incident status to see out reminders or request status for pending tickets.

Input:
Input Folder is where the input files are saved that are needed by the taskbot for execution of the use case
CreateIncidentInput.csv provides parameters that can be used as input for the incident creation in form and given as an input to the bot. There are only a few fields that are used as input:  Submitter, Short Description and Assigned To which are used to create the incident
ReadIncidentInput.csv provides parameter (Incident Id) that can be used as input for the incident for which details need to be retrieved from the form.
UpdateIncidentInput.csv provides parameters that are used for updating incident fields that are Assigned to, Short description and Status(one of Fixed, Closed, Assigned, Rejected) .

Output:
Output Folder is where the output files that the bot creates after the execution of the use case is saved
CreateIncidentOutput.csv contains Create Incident response along with status and error message, if any.
ReadIncidentOutput.csv contains Read Incident response along with status and error message, if any.
UpdateIncidentOutput.csv contains Update Incident response along with status and error message, if any.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
71
Vendor
Automation Type
Bot
Last Updated
November 20, 2020
First Published
October 24, 2019
Enterprise Version
11.3.3
ReadMe
ReadMe
Support

See the Bot in Action

BMC Incident Manager Task Bot
BMC Incident Manager Metabot Logic
BMC Incident Manager Task Bot Execution
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BMC Incident Manager Task Bot
BMC Incident Manager Metabot Logic
BMC Incident Manager Task Bot Execution

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • BMC Remedy Action Request System 19.08
  • Input CSV File
  • AA Enterprise Client 11.3.3
  • AA Enterprise Control Room 11.3.3