- Automate Create Incidents in BMC Remedy.
- Automate Update Incidents in BMC Remedy.
- Automate Retrieve Incidents from BMC Remedy.
This bot helps Manage incidents enabling bots to create, read & update incidents from BMC Remedy. Through the use of this bot (and its included MetaBots), developers can quickly create bots that are able to create new incidents based on incoming emails, automatically update incident details after bot operations, or even check incident status to see out reminders or request status for pending tickets.
Input Folder is where the input files are saved that are needed by the taskbot for execution of the use case
CreateIncidentInput.csv provides parameters that can be used as input for the incident creation in form and given as an input to the bot. There are only a few fields that are used as input: Submitter, Short Description and Assigned To which are used to create the incident
ReadIncidentInput.csv provides parameter (Incident Id) that can be used as input for the incident for which details need to be retrieved from the form.
UpdateIncidentInput.csv provides parameters that are used for updating incident fields that are Assigned to, Short description and Status(one of Fixed, Closed, Assigned, Rejected) .
Output Folder is where the output files that the bot creates after the execution of the use case is saved
CreateIncidentOutput.csv contains Create Incident response along with status and error message, if any.
ReadIncidentOutput.csv contains Read Incident response along with status and error message, if any.
UpdateIncidentOutput.csv contains Update Incident response along with status and error message, if any.
- Bot Security Program
- Business Process
- Customer Service & SupportInformation Technology
- Automation Type
- Last Updated
- November 20, 2020
- First Published
- October 24, 2019
- Enterprise Version
See the Bot in Action
Download the Bot and follow the instructions to install it in your AAE Control Room.
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
That's it - now the Bot is ready to get going!
Requirements and Inputs
- BMC Remedy Action Request System 19.08
- Input CSV File
- AA Enterprise Client 11.3.3
- AA Enterprise Control Room 11.3.3