- Reading or querying Incident Worklogs from BMC Remedy
- Query Worklogs for incidents based on filters.
BMC Worklogs bot helps read incident worklogs based on filtering criteria defined in input file.
IncidentWorklogFilterInput.csv provides parameters that can be used as filter conditions for the worklogs of the incident, provided and given as an input to the bot. There can only be one row that defines all the filter conditions based on the Column header.
• IncidentWorklogQueryInput.csv provides parameters that can be used as query parameters or parameter with which worklogs need to be retrieved from the incident and given as an input to the bot. The value can be placed in one of the headers as multiple query parameters are not supported for single retrieve request.
Output Folder is where the output files that the bot creates after the execution of the use case are saved. The output is saved in IncidentWorklogsOuput.csv which would contain the worklogs from the incident.
- Bot Security Program
- Business Process
- Information TechnologySupport
- Automation Type
- Last Updated
- January 29, 2020
- First Published
- October 24, 2019
- Enterprise Version
- Community Version
See the Bot in Action
Download the Bot and follow the instructions to install it in your AAE Control Room.
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
That's it - now the Bot is ready to get going!
Requirements and Inputs
- BMC Remedy Action Request System 19.08
- AA Enterprise Client 11.3.3
- AA Enterprise Control Room 11.3.3
- Input CSV