Create a Jira Issue

Automatically create tickets in JIRA Service Desk to automate the process of ticket creation.

Top Benefits

  • This bot helps in creating new issue tickets in JIRA service desk from reading an email request
  • Easy Integration with the JIRA Service Desk application.
  • Automate the previously manual task of ticket creation after an incoming email request is received


  • Read from Excel files and or an inbox of emails
  • Creates a Jira Issue using the JIRA Service Desk API
  • Notify team members when tickets are created or tasks are completed

The objective of this Bot is to automate the process of creating new issue tickets in JIRA  in support of user requests. Users can send an email with an issue description as mail content. The proposed bot should automatically create an issue in JIRA service desk based on the Email sent by the user.

This bot loops through each unread E-mail in the inbox, reads the email subject, message, and creates a new issue ticket in JIRA service desk using the JIRA "Create Issue" API.

Key Use Case:

Users can send an e-mail to a dedicated support mailbox. The proposed bot should automatically read an E-mail sent by the user and will create an issue ticket in Jira Service Desk. The bot can automatically fetch all the unread emails from a support mail inbox, extract subject/description using email automation command, and finally create a ticket in JIRA.

Get Bot


Bot Security Program
Level 1
Business Process
Automation Type
Last Updated
November 20, 2020
First Published
August 23, 2018
Enterprise Version

See the Bot in Action

Input Excel
Metabot Configuration
Jira Issue Creation
Input Excel
Metabot Configuration
Jira Issue Creation

Setup Process


Download the Bot and follow the instructions to install it in your AAE Control Room.


Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)


That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Bug Type ,Jira Username
  • Jira User Secret Account API
  • Domain Name
  • Python Path
  • MailId, SenderMailId