Create a Jira Issue

This bot will create a "New JIRA Issue" in response to Email from the user.

Top Benefits

  • This bot helps in creating a new issue ticket in JIRA service desk obtaining information from an Email request without any technical supervision
  • Easy Integration with JIRA Service desk Application.

Tasks

  • Reads Excel Files
  • Creates a Jira Issue
  • Notify team members when tasks are complete

.The objective of this Bot is to automate the process of creating a new issue ticket in JIRA service desk for a user request. User can send an Email with issue description as mail content. The proposed Bot should automatically create an issue ticket in JIRA service desk based on the Email sent by the user.

This bot loops through each unread E-mail in the inbox, reads the Email subject, Message and Creates a new issue ticket in JIRA service desk using JIRA "Create Issue" API.

Key Use Case:

Users can send an E-mail to the dedicated support mailbox. The proposed bot should automatically read an E-mail sent by the user and will create an issue ticket in Jira Service Desk. Bot will automatically fetch all the unread mails from support mail inbox, extracts subject and description using email automation command.

Users can send an E-mail to the dedicated support mailbox. The proposed bot should automatically read an E-mail sent by the user and will create an issue ticket in Jira Service Desk. Bot will automatically fetch all the unread mails from support mail inbox, extracts subject and description using email automation command.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
135
Vendor
Automation Type
Bot
Last Updated
July 24, 2020
First Published
August 23, 2018
Enterprise Version
11.3.3
ReadMe
ReadMe
Support

See the Bot in Action

Input Excel
Atlassian Web Application
Jira Issue Creation
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Input Excel
Atlassian Web Application
Jira Issue Creation

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Bug Type ,Jira Username
  • Jira User Secret Account API
  • Domain Name
  • Python Path
  • MailId, SenderMailId