Create Problem Ticket in ServiceNow

Automate the creation of problem tickets in ServiceNow

Top Benefits

  • Quick and seamless integration
  • Easy to use and integrate into new or existing tasks without any technical supervision
This bot automates the process of creating new problem tickets in ServiceNow. Provide the bot (and underlying MetaBot) with a ServiceNow URL, username, and password (among other required fields in order to create a problem ticket in Service Now) - and the bot will automate the process of creating a Problem Ticket with related details.

See the Bot in Action

Setup process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Use the Bot in a bot, configure keys and other credentials the Bot will need (see the ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • AAE 10 sp2 setup
  • Inputs: Username, Password, URL, Description. Short Description, State, Priority, Impact, Configuration Item, Assignment Group, Assigned To

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