This bot automates the process of creating new problem tickets in ServiceNow. Provide the bot (and underlying MetaBot) with a ServiceNow URL, username, and password (among other required fields in order to create a problem ticket in Service Now) - and the bot will automate the process of creating a Problem Ticket with related details.
- Bot Security Program
- Business Process
- Customer Service & SupportInformation Technology
- Automation Type
- Last Updated
- January 29, 2021
- First Published
- May 17, 2018
See the Bot in Action
Download the Bot and follow the instructions to install it in your AAE Control Room.
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
That's it - now the Bot is ready to get going!
Requirements and Inputs
- AAE 10 sp2 setup
- Inputs: Username, Password, URL, Description. Short Description, State, Priority, Impact, Configuration Item, Assignment Group, Assigned To