This bot is designed to work for any user by simply plugging this bot in existing or new task to create a Ticket in Zendesk. The respective user needs to provide credential and basic information for creating a Ticket. Please check "More Details" section for details on parameters.
This bot takes the following input : Sender Name, Sender Email, Ticket Message, Ticket Subject, Zendesk Domain, Zendesk Login Email, Zendesk API Key. To read more about Zendesk API Key, please read https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-
Key Use Case: - Product Support requests are read from an Email Inbox - If phrase "product" is found on email subject, create a Zendesk ticket for them
See the Bot in Action
Download the Bot and follow the instructions to install it in your AAE Control Room.
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
That's it - now the Bot is ready to get going!
Requirements and Inputs
- Functional AAE 10 sp2 setup
Inputs: Customer Email, Support Ticket Description, Support Channel Email, Ticket Subject