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Create New Support Ticket

This bot will create a support ticket inside Zendesk

Top Benefits

  • Quick and seamless Integration with Zendesk Application. Easy to use and integrate in new or existing application without any technical supervision.

This bot is designed to work for any user by simply plugging this bot in existing or new task to create a Ticket in Zendesk. The respective user needs to provide credential and basic information for creating a Ticket. Please check "More Details" section for details on parameters.

This bot takes the following input : Sender Name, Sender Email, Ticket Message, Ticket Subject, Zendesk Domain, Zendesk Login Email, Zendesk API Key. To read more about Zendesk API Key, please read https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-

Key Use Case: - Product Support requests are read from an Email Inbox - If phrase "product" is found on email subject, create a Zendesk ticket for them

Get Bot

Free

Applications
Business Process
Category
Security
Passed third-party anti-virus scan conducted by Automation Anywhere.
Downloads
166
Vendor
Automation Type
Bot
Last Updated
August 30, 2018
First Published
February 12, 2018
Support

See the Bot in Action

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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Functional AAE 10 sp2 setup
    Inputs: Customer Email, Support Ticket Description, Support Channel Email, Ticket Subject