Create New Support Ticket in Zendesk

This bot will create a support ticket inside Zendesk.

Top Benefits

  • Quick and seamless integration with Zendesk Application
  • Easy to use and integrate in new or existing application without any technical supervision.

This bot is designed to work for any user by simply plugging this bot in existing or new task to create a Ticket in Zendesk. The respective user needs to provide credential and basic information for creating a Ticket.

This bot takes the following input : Sender Name, Sender Email, Ticket Message, Ticket Subject, Zendesk Domain, Zendesk Login Email, Zendesk API Key.

Key Use Case: - Product Support requests are read from an Email Inbox - If phrase product is found on email subject, create a Zendesk ticket for them.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
180
Vendor
Automation Type
Bot
Last Updated
August 12, 2020
First Published
February 12, 2018
Enterprise Version
10.5
Support

See the Bot in Action

PREV NEXT

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Functional AAE 10 sp2 setup
  • Inputs: Customer Email, Support Ticket Description, Support Channel Email, Ticket Subject