Create New Support Ticket

This bot will create a support ticket inside Zendesk

Support

Create New Support Ticket

Create New Support Ticket

This bot will create a support ticket inside Zendesk

Create New Support Ticket

This bot will create a support ticket inside Zendesk. This bot is provided by Automation Anywhere.


Features

This bot is designed to work for any user by simply plugging this bot in existing or new task to create a Ticket in Zendesk. The respective user needs to provide credential and basic information for creating a Ticket. Please check "More Details" section for details on parameters.

Benefits

Quick and seamless Integration with Zendesk Application. Easy to use and integrate in new or existing application without any technical supervision.


Inputs

Customer Email, Support Ticket Description, Support Channel Email, Ticket Subject

Output

New object(s) created in target application


More Details

This bot takes the following input : Sender Name, Sender Email, Ticket Message, Ticket Subject, Zendesk Domain, Zendesk Login Email, Zendesk API Key. To read more about Zendesk API Key, please read https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-

Owner Contact Info

Vendor image

Pre-install Checks

Functional AAE 10 sp2 setup


Install Related

Installation

  • Download the bot from Bot Store.
  • Double click on the .msi file.
  • On Welcome to Installation wizard, click Next to continue.
  • Click I agree to the terms in the license agreement radio button to accept the agreement.
  • Get/Copy the License key from Bot Store Downloads into License Key, click Next to continue.
  • Click Install to begin the installation.
  • Click Finish to complete the installation.
  • To view the installation go to 'My Tasks' folder on AAE Client to see bot files.

Uninstall

  • Open Add/Remove Programs -> Select the Bot/Digital Worker to be installed 
  • Click uninstall 

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