Create New Support Ticket

This bot will create a support ticket inside Zendesk

Top Benefits

  • Quick and seamless Integration with Zendesk Application. Easy to use and integrate in new or existing application without any technical supervision.

This bot is designed to work for any user by simply plugging this bot in existing or new task to create a Ticket in Zendesk. The respective user needs to provide credential and basic information for creating a Ticket. Please check "More Details" section for details on parameters.

This bot takes the following input : Sender Name, Sender Email, Ticket Message, Ticket Subject, Zendesk Domain, Zendesk Login Email, Zendesk API Key. To read more about Zendesk API Key, please read https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-

Key Use Case: - Product Support requests are read from an Email Inbox - If phrase "product" is found on email subject, create a Zendesk ticket for them

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
175
Vendor
Automation Type
Bot
Last Updated
August 30, 2018
First Published
February 12, 2018
Support

Bot Security

Level 1
  • All bots on Bot Store have passed a malware scan.

Bot Security Program

Automation Anywhere Bot Security is the RPA industry’s first of its kind bot security framework. In partnership with cyber security experts, Bot Security encompasses four (4) progressive levels of security designation. All bots including those built in-house or procured from Bot Store, can now be deployed reliably with secure bot development practices in alignment with prevailing Confidentiality, Integrity, and Availability (CIA) cybersecurity principles and best practices. View full Bot Security details.

See the Bot in Action

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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Functional AAE 10 sp2 setup
    Inputs: Customer Email, Support Ticket Description, Support Channel Email, Ticket Subject

About Bot Store

Automation Anywhere's Bot Store accelerates your robotic process automation initiatives by offering pre-built automations and plug-and-play integrations. Complex business processes can be automated in days. Select bots for the processes you want to automate, configure them for your environment, and integrate them into your business process.

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