Digital AWS IT Admin

Vendor:    AAE Version: 11.3   Applications:

This Digital AWS IT Admin offers an efficient solution to the labor-intensive tasks of cloud computing on AWS by supporting an IT Cloud Engineer in user management, instance creation and generating utilization reports for the company's AWS usage. The Digital AWS IT Admin reads the subject line from Zendesk support ticket and sends an e-mail to the user requesting additional information. Once the pre-determined mailbox receives the data from the user, the Digital AWS IT Admin creates an EC2 instance according to the outlined specifications. It also scans incoming Zendesk request tickets subject lines and using the same user communication process, will reset an AWS password as needed. Additionally, using Bot Insight, the digital worker creates an instance utilization report for all your instances in a specific region and puts the generated report in a determined path on your local system.

Value and Benefits
Value to companies: IT Admins can focus more on the big picture, how best to scale and support the organization as technology changes.

Value to workers: Offloads high volume, repetitive tasks from day-to-day work allowing more time to focus on larger, more complex tasks and problem solving. IT professionals can be more creative in their work and more engaged overall.
  • Create EC2 Instance
  • Reset User Password
  • Generate Utilization Report
Systems and Applications
  • Amazon Web Services (AWS)
  • Zendesk