Genesys PureEngage Applications Monitoring Bot

This bot is extremely beneficial for the Genesys contact center, where it monitors applications, databases, hosts, and solution servers' statuses

Top Benefits

  • The bot can be scheduled to run as per business requirements on a predefined interval
  • This bot, automates all the manual monitoring processes without any human involvement

Tasks

  • Read configuration file, store data to user created variable
  • Create folder structure, delete existing downloaded files and copy report Excel sheet to output folder
  • Open report Excel sheet, launch Genesys Gax webpage, login, go to applications, hosts and solutions tab
  • Check all the servers status and update status to respective column
  • Save and close report Excel sheet, logout from the Genesys webpage

Genesys PureEngage Applications Monitoring bot is extremely beneficial for those who already have the Genesys PureEngage infrastructure or who are planning to install it. All the list of Genesys-related applications, hosts, databases, and solutions server’s statuses are being monitored manually and if any service goes down then the user has to inform the respective team or start service as per priority. With the help of this bot, all the manual monitoring processes will be automated without any human involvement.
The bot can be scheduled to run as per business requirements on a predefined interval which can be hourly, daily, weekly, or any desired time and at the end of the execution, a consolidated detailed report will be attached and sent to the respective configured email id.

Apart from the listed Genesys application, host, solution servers status, and reports. The bot can also perform administrator-level configuration, campaign & calling list imports for the outbound calls, switching, routing level configuration, etc

Buy Now

$200 USD per bot
Annual Subscription

Free 30-Day Trial

Request quote for more purchase options

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
January 6, 2021
First Published
January 5, 2021
Enterprise Version
11.3.3
ReadMe
ReadMe
Support

See the Bot in Action

Genesys Gax Webpage
Source code
Configuration file
Report Excel sheet
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Genesys Gax Webpage
Source code
Configuration file
Report Excel sheet

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Genesys administrator 8.5.2.x (On-premise Pure engage)
  • Windows OS or Linux OS (Windows Server 2003/2008/2012 or Red Hat Enterprise Linux 5.5/6.x)
  • JRE 1.8.x
  • Microsoft Excel 2013 or 2016
  • Genesys administrator extension (GAX) admin user credential
  • GenesysApplicationsMonitoringReport.xlsx
  • Configuration.txt