Quickly and easily automate the process of retrieving Change Request details from ServiceNow. Provide credential details, and some basic information for querying Change Request to automate some of the workflow processes in and around Change Requests and change management in Service Now.
- Bot Security Program
- Business Process
- Customer Service & SupportInformation Technology
- Automation Type
- Last Updated
- January 29, 2021
- First Published
- May 17, 2018
- Enterprise Version
See the Bot in Action
Download the Bot and follow the instructions to install it in your AAE Control Room.
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
That's it - now the Bot is ready to get going!
Requirements and Inputs
- AAE 10 sp2 setup
- Inputs: Username, Password, URL, Description. Short Description, State, Priority, Impact, Configuration Item, Assignment Group, Assigned To