Get Knowledge Articles in ServiceNow

Query ServiceNow for a list of matching Knowledge Articles

Top Benefits

  • Quick and seamless Integration with ServiceNow
  • Easy to use and integrate into new or existing tasks without any technical supervision
This bot is designed to fetch one or more Knowledge Articles from ServiceNow. Provide a ServiceNow URL, credentials, and basic information for querying for Knowledge Articles, and the bot will return a list of matching articles.

See the Bot in Action

Setup process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Use the Bot in a bot, configure keys and other credentials the Bot will need (see the ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Functional AAE 10 sp2 setup
  • Inputs: Username, Password, URL, Description. Short Description, State, Priority, Impact, Configuration Item, Assignment Group, Assigned To

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