This bot is designed to fetch one or more Knowledge Articles from ServiceNow. Provide a ServiceNow URL, credentials, and basic information for querying for Knowledge Articles, and the bot will return a list of matching articles.
See the Bot in Action
Download the Bot and follow the instructions to install it in your AAE Control Room.
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
That's it - now the Bot is ready to get going!
Requirements and Inputs
- Functional AAE 10 sp2 setup
- Inputs: Username, Password, URL, Description. Short Description, State, Priority, Impact, Configuration Item, Assignment Group, Assigned To