Get Problem Tickets in ServiceNow

Query ServiceNow for a list of problem tickets for automating processes in helpdesk support

Top Benefits

  • Quick and seamless integration with Salesforce
  • Easy to use and integrate into new or existing tasks without any technical supervision

This bot automates the process of retrieving problem tickets in ServiceNow. Provide the bot (and underlying MetaBot) with a ServiceNow URL, username, and password (among other required fields in order to retrieve a problem ticket in ServiceNow) - and the bot will automate the process of retrieving Problem Ticket details.

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The download of Get Problem Tickets in ServiceNow will begin shortly.

In your Control Room, use the ‘Import’ button to load the downloaded file into your Automations.

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Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
144
Vendor
Automation Type
Bot
Last Updated
January 29, 2021
First Published
May 17, 2018
Platform
10.5
Support

Bot Security

Level 1
  • All bots on Bot Store have passed a malware scan.

Bot Security Program

Automation Anywhere Bot Security is the RPA industry’s first of its kind bot security framework. In partnership with cyber security experts, Bot Security encompasses four (4) progressive levels of security designation. All bots including those built in-house or procured from Bot Store, can now be deployed reliably with secure bot development practices in alignment with prevailing Confidentiality, Integrity, and Availability (CIA) cybersecurity principles and best practices. View full Bot Security details.

See the Bot in Action

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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • AAE 10 sp2 setup
  • Inputs: Username, Password, URL, Article Description, Article Type, Author, Category Type, Short Description

About Bot Store

Automation Anywhere's Bot Store accelerates your robotic process automation initiatives by offering pre-built automations and plug-and-play integrations, so that complex business processes can be automated in days.

Bot Store