Get Problem Tickets in ServiceNow

Query ServiceNow for a list of problem tickets for automating processes in helpdesk support

Top Benefits

  • Quick and seamless integration with Salesforce
  • Easy to use and integrate into new or existing tasks without any technical supervision

This bot automates the process of retrieving problem tickets in ServiceNow. Provide the bot (and underlying MetaBot) with a ServiceNow URL, username, and password (among other required fields in order to retrieve a problem ticket in ServiceNow) - and the bot will automate the process of retrieving Problem Ticket details.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
140
Vendor
Automation Type
Bot
Last Updated
January 29, 2021
First Published
May 17, 2018
Enterprise Version
10.5
Support

See the Bot in Action

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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • AAE 10 sp2 setup
  • Inputs: Username, Password, URL, Article Description, Article Type, Author, Category Type, Short Description