Get Problem Tickets in ServiceNow

Query ServiceNow for a list of problem tickets for automating processes in helpdesk support

Top Benefits

  • Quick and seamless integration with Salesforce
  • Easy to use and integrate into new or existing tasks without any technical supervision
This bot automates the process of retrieving problem tickets in ServiceNow. Provide the bot (and underlying MetaBot) with a ServiceNow URL, username, and password (among other required fields in order to retrieve a problem ticket in ServiceNow) - and the bot will automate the process of retrieving Problem Ticket details.

See the Bot in Action

Setup process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Use the Bot in a bot, configure keys and other credentials the Bot will need (see the ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • AAE 10 sp2 setup
  • Inputs: Username, Password, URL, Article Description, Article Type, Author, Category Type, Short Description

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