iTop Incident Resolution Bot

This Bot resolves the tickets that are open in iTop platform.

Top Benefits

  • Resolves tickets in iTop
  • Improves productivity
  • Reduces time in resolving tickets

Tasks

  • Resolves the tickets in iTop
  • Perform the operations interaction with required APIs
  • Displays success or failure messages based on the response

This Bot will take all the values such as Username, Password, IP, Service ID and Key from the user and will send it to API. Once it is processed, the particular Incident with that service id and key will be resolved. API is provided in the code.

Success!

The download of iTop Incident Resolution Bot will begin shortly.

In your Control Room, use the ‘Import’ button to load the downloaded file into your Automations.

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Free

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
December 11, 2020
First Published
April 2, 2020
Platform
11.x
Community Version
11.3.1
ReadMe
ReadMe
Support

Bot Security

Level 1
  • All bots on Bot Store have passed a malware scan.

Bot Security Program

Automation Anywhere Bot Security is the RPA industry’s first of its kind bot security framework. In partnership with cyber security experts, Bot Security encompasses four (4) progressive levels of security designation. All bots including those built in-house or procured from Bot Store, can now be deployed reliably with secure bot development practices in alignment with prevailing Confidentiality, Integrity, and Availability (CIA) cybersecurity principles and best practices. View full Bot Security details.

See the Bot in Action

iTop and In2IT Technologies
Code
Incident Resolution screen
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iTop and In2IT Technologies
Code
Incident Resolution screen

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • User Name
  • Password
  • IP
  • Service ID
  • Key

About Bot Store

Automation Anywhere's Bot Store accelerates your robotic process automation initiatives by offering pre-built automations and plug-and-play integrations, so that complex business processes can be automated in days.

Bot Store