iTop Incident Resolution Bot

This Bot resolves the tickets that are open in iTop platform.

Top Benefits

  • Resolves tickets in iTop
  • Improves productivity
  • Reduces time in resolving tickets

Tasks

  • Resolves the tickets in iTop
  • Perform the operations interaction with required APIs
  • Displays success or failure messages based on the response

This Bot will take all the values such as Username, Password, IP, Service ID and Key from the user and will send it to API. Once it is processed, the particular Incident with that service id and key will be resolved. API is provided in the code.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
December 11, 2020
First Published
April 2, 2020
Enterprise Version
11.x
Community Version
11.3.1
ReadMe
ReadMe
Support

See the Bot in Action

iTop and In2IT Technologies
Code
Incident Resolution screen
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iTop and In2IT Technologies
Code
Incident Resolution screen

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • User Name
  • Password
  • IP
  • Service ID
  • Key