i Top Incident Resolution

This bot resolves the tickets that are open in I Top. The digital worker takes the data from the user such as user name, password, IP, key, service id.

Top Benefits

  • Resolve the ticket in I Top
  • Improves productivity
  • Reduces time in resolving the ticket

Tasks

  • Resolves the tickets in I Top
  • Perform the operation from api
  • Displays success or fail

This bot will take all the values such as user name, password, IP, Service ID, Key from user from Prompt and will send it to API. After successfully hit of API, the particular Incident of given service id and key will be resolved.
API is provided in the code.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
July 24, 2020
First Published
April 2, 2020
Enterprise Version
11.x
Community Version
11.3.1
ReadMe
ReadMe
Support

See the Bot in Action

I Top and In2IT Technologies
Code
Incident Resolved
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I Top and In2IT Technologies
Code
Incident Resolved

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • User Name
  • Password
  • IP
  • Service ID
  • Key