Install
Download the Bot and follow the instructions to install it in your AAE Control Room.
iTop Incident Resolution Bot
This Bot resolves the tickets that are open in iTop platform.
Top Benefits
- Resolves tickets in iTop
- Improves productivity
- Reduces time in resolving tickets
Tasks
- Resolves the tickets in iTop
- Perform the operations interaction with required APIs
- Displays success or failure messages based on the response
This Bot will take all the values such as Username, Password, IP, Service ID and Key from the user and will send it to API. Once it is processed, the particular Incident with that service id and key will be resolved. API is provided in the code.