Create New Incident in ServiceNow

This bot will create an incident in ServiceNow.

Top Benefits

  • Quick and seamless integration with ServiceNow.
  • Can be used to create multiple incidents in one iteration

This bot is designed to work for any user by simply plugging this bot in existing or new task to create an Incident in ServiceNow. The respective user needs to provide credential and basic information required for creating an Incident.

Inputs: Connect - Table Name, Instance, User Name, Password Create - Incident Caller First Name, Incident Caller Last Name, Incident Caller Id, Opened By, Short Description, Description, Impact Get - Query String, Output Path

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
533
Vendor
Automation Type
Bot
Last Updated
February 4, 2021
First Published
February 13, 2018
Platform
10.5
Support

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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Active ServiceNow Account